Pacific Sign and Stamp FAQ
How do I track my order?
An UPS tracking number will be provided upon completion of your order.
What is the return and exchange policy?
Stock-items may be returned within 30 days of purchase. If the item has a defect that is determined reasonable by us, the item will be replaced at no additional charge. For non-defect items, a 15% restocking fee will apply for a returned order. In order to return an item, a Return Authorization Form must be completed and sent to us.
For custom printed items we are unable to accept returns, unless, a defect in manufacturing is present as reasonably determined by us. Please make sure that you approve the online proof and check material specifications.
For in-stock items, you may exchange product within 30 days of purchase. Customer is responsible for shipping charges incurred during the exchange process.
What are your shipping options?
We ship all orders via UPS. Freight costs are calculated based on your item selection, address, weight, service type, and packaging dimensions. Free shipping available for orders of $50 or more. Free Shipping only applies to UPS Ground shipping. Additional charges will be applied to any expedited shipping methods and on packages exceeding the UPS weight limit.
What are your different payment methods?
We accept Visa, Master Card, American Express, and Discover Card. Organizations can also open an account with us to qualify to be billed at Net 30 Day Term.
How do I change my order?
Once production has commenced on the order, the order cannot be changed or cancelled. Customer must call customer service in order to process a change or cancellation request.
How do I place an order?
Orders can be placed either through our online store or by contacting our customer service Toll Free at (800) 929-8774.
How soon will my order be processed and shipped?
Please allow a minimum of three business days for processing and production upon purchase. Orders placed after 12pm Pacific Standard Time will be processed the following business day. Production time starts when we receive your approval of the proof artwork proof. Production time does not include shipping time. Additional information may be requested prior to processing your order. Failure to provide information in a timely manner may delay the order process.
How long does UPS Ground shipping take?
We are located in Lomita, CA. Shipping time will vary depending on your distance from us.
Can our logo be imprinted? If so, how do we get our logo to you?
We allow custom artwork for your product including logos. For custom designs, we ask that you send us your design as a high resolution image (at least 300 dpi). We accept the following file types: .jpg, .bmp, .pdf, .ai, .pst, .cdr, .idd, .tif, and .qxd.
What fonts are available for text logo?
We offer a variety of font options for text. The font options available are: Helvetica, Times New Roman, Avant Garde, Optima, Engravers Gothic, Monotype Corsiva, Futura, and Eurostile. A sample for each font can be viewed in the Fonts tab for each product.
I want to order several hundred nameplates for our new offices. How do I give you the list of names and titles?
Names and titles can be emailed to us in an Excel spreadsheet.