Placing an order
Orders may be placed through our website store 24 hours a day. You may also order by phone or fax your order.

Payment Form
We accept Visa, Master Card, American Express, and Discover Card. Organizations can also open an account with us to qualify to be billed at Net 30 Day Term.

Production Time
Please allow a minimum of three business days for processing and production upon purchase. Orders placed after 12pm Pacific Standard Time will be processed the following business day. Production time starts when we receive your approval of the proof artwork proof. Production time does not include shipping time. Additional information may be requested prior to processing your order. Failure to provide information in a timely manner may delay the order process.

Returns
Stock-items may be returned within 30 days of purchase. If the item has a defect that is determined reasonable by us, the item will be replaced at no additional charge. For non-defect items, a 15% restocking fee will apply for a returned order. In order to return an item, a Return Authorization Form must be completed and sent to us.

For custom printed items we are unable to accept returns, unless, a defect in manufacturing is present as reasonably determined by us. Please make sure that you approve the online proof and check material specifications.

Exchange
For in-stock items, you may exchange product within 30 days of purchase. Customer is responsible for shipping charges incurred during the exchange process. For custom printed items, no exchange will be accepted due to the unique nature of the item.

Cancellations
Once production has commenced on the order, the order cannot be cancelled. Customer must call customer service in order to process a cancellation.

Shipping
We ship all orders via UPS. Freight costs are calculated based on your item selection, address, weight, service type, and packaging dimensions. Free shipping available fororders of $50 or more. Free Shipping only applies to UPS Ground shipping. Additional charges will be applied to any expedited shipping methods and on packages exceeding the UPS weight limit. Pacific Sign & Stamp is not liable for any damage that might incur during shipping.

Sales Tax
Since we are located in Lomita, CA, we have sales tax collection obligations for the state of California. This means, any shipments within California will be taxable. You may be responsible for sales within your own jurisdiction.